[DEMO] Why we publish our response times
A promise nobody can check is a marketing claim. A published median that can go the wrong way is not.
The problem with “we maintain what we build”
Everyone in this sector says it. The sentence costs nothing and commits to nothing, which is exactly why it appears on every website in the industry — including the ones whose pumps have stood dry for two years.
What we publish instead
The number of faults currently open, the median hours from report to acknowledgement, the median hours from report to repair, and the share of covered water points found working at the last visit. All four are recalculated from the actual fault records, not typed into a settings field.
Why the median and not the average
One water point in a district cut off by rain for three weeks would drag an average far enough to make it meaningless. The question a partner is actually asking is "how long does this usually take", and that is a median.
What it costs us
A bad month is visible to everyone, including the NGO deciding whether to place the next contract. That is the point. A figure that can only improve is not a measurement, it is a slogan with a number in it.
Related articles
[DEMO] How to read a drilling log
The document handed over at completion, explained line by line — and the one number to check first.
[DEMO] What a water test does and does not tell you
A clean result on the day of handover is a snapshot, not a guarantee. What matters is the second test.
[DEMO] Rehabilitate before you drill
A broken borehole in the village is often a better investment than a new one beside it — and easier to fund badly.